Refund Policy

Effective Date: 01-08-2025

At Softmaker Technology OPC Pvt. Ltd., we strive to deliver quality services and ensure customer satisfaction. However, if you are not entirely satisfied with your purchase, we're here to help.

1. Eligibility for Refunds

Refunds are considered under the following conditions:

• The service/product was not delivered as described
• A technical issue on our side prevents delivery or use
• You have contacted support and given us a reasonable opportunity to resolve the issue
• You request the refund within 7 days of purchase (unless otherwise stated)

Note: Not all services are eligible for refunds. Services like custom development, consultation, and third-party purchases are non-refundable once initiated or delivered.

2. Non-Refundable Items

The following items are non-refundable:

• Custom software development once work has started
• Hosting and server setup fees
• Digital goods and third-party licenses
• Service or subscription renewal charges
• Discounted or promotional services

3. Process for Requesting Refund

To request a refund, please email us at support@softmakr.in with:

• Your name and contact details
• Order or invoice number
• Reason for requesting a refund

We will respond within 3–5 business days. Approved refunds will be processed to your original payment method within 7–10 business days.

4. Disputes and Chargebacks

We encourage you to contact us first to resolve any issues. Filing a chargeback without notifying us may disqualify you from a refund and may result in account suspension.

5. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions regarding this policy, please contact:
Softmaker Technology OPC Pvt. Ltd.
Email: support@softmakr.in
Phone: +91 89 0663 4065
Address: C88, Aturia, Basirhat Tentulia road, North 24 Pgs., West Bengal-743427, India